USA - Customer Service Abuse

K. Farmer

She worked as an independent contractor for Arise Virtual Solutions, a company that bills itself as a pioneer in the work-from-home industry.

Customers, she said, “get mad at us. They start cursing at us. They start threatening to report us to the main office.” One customer, she said, told her he was going to keep her on the line until he got what he wanted; he “started with the F-word,” then apologized, then carried on. He “wouldn’t stop and wouldn’t stop” until finally, realizing the agent wouldn’t give in, he gave up.

At one time she handled calls from Barnes & Noble customers. “A lot of cursing, a lot of crying—crying—believe it or not. I’ve been called every name in the book. And I do mean from A to Z. Everything in between. I’ve been hung up on, threatened, told I’m going to lose my job. I had one woman tell me, ‘I hope you have a miserable day.’ You can’t laugh. I can’t laugh. I’m thinking to myself, ‘You ordered the Bible. You’re some Christian person?’ She’d ordered a Bible! Those are the worst! Those are the worst hypocrites! They scream, curse, yell, carry on, threaten. They’re the worst.”

-www.propublica.org, 21 July 2021

Commentary

This is a perfect example of the need for Christians to “Examine yourselves, whether ye be in the faith” (2 Corinthians 13:5a). The customer service representative listed Christians as “the worst hypocrites.” Often, we like to pride ourselves on being “unspotted from the world” (James 1:27b). Yet our testimony before others is often sorely lacking when it comes to being humble and courteous. Even unbelievers know of the “Golden Rule”: “…as ye would that men should do to you, do ye also to them likewise” (Luke 6:31). 

The next time we interact with customer service, whether over the phone or in person, we should remember to “…be blameless and harmless, the sons of God, without rebuke, in the midst of a crooked and perverse nation, among whom ye shine as lights in the world; Holding forth the word of life” (Philippians 2:15-16a). (By K. Farmer)

Arno Froese is the executive director of Midnight Call Ministries and editor-in-chief of the acclaimed prophetic magazines Midnight Call and News From Israel. He has authored a number of well-received books, and has sponsored many prophecy conferences in the U.S., Canada, and Israel. His extensive travels have contributed to his keen insight into Bible prophecy, as he sees it from an international perspective.

Read more from this author

ContactAbout UsPrivacy and Safety